Complaint against:
Reliance Infocomm Ltd. 13th Floor Vijaya Building, 17, Barakhamba Road, Connaught Place, New Delhi – 110001

Complainant: Mr Rohit Ahuja, ACA, ACS, ACWA of Sector 16, Faridabad, Haryana

1. That I had subscribed to Reliance Data Card Connection under unlimited Plan on 21st July 2008 from Reliance web world, Sec – 16, Faridabad under Mobile number: 93106_____.

2. That due to poor connectivity and problem with the Reliance Data Connect Card, it was given for repair at ZTEIT authorized Repair shop at Sector 5, Faridabad but no positive result came out of such repair, even after 20 days in repair. .

3. That I being unsatisfied, on 20th Sep. 2008 gave application for disconnection of the said number and duly paid Rs.1500 as NOC (Acknowledgment to customer for receipt of Service Termination Request) charges and received the said NOC from Reliance web-word located at Sector 16, Faridabad.

4. That I had also requested for return of Reliance Data Card on which he had spent approx Rs 2,800 but it was of no use to the client, as it never worked properly and was also given for repairs.

5. That still Reliance company continued with the billing inspite of various formalities being completed at Web World and further I had also communicated the issue through email to your company. Which was followed up by Reliance employee at Faridabad named Mr Rashmeet (Email: ********@gmail.com), whom also all the details were emailed on 8th December 2008, with a copy to Reliance customer care again. The amount due shown was over Rs 3,000.

6. That further some one named Sunny visited my home to enquire about the said Reliance bill in December itself, while I had some guest present at his place.

7. That further on 15 December 2008, a threat has been shockingly issued from your company’s Delhi Barakhamba Road Office (Mobile No 9313246369), that in case such payment is not made by 6 PM on 15th December 2008. All of my Reliance Phone Numbers will be disconnected.

8. That I am pursuing LLB from Delhi University and was supposed to take up one of the exam on 16th December 2008 and I was in the state of shock at the of the company, as unable to concentrate on studies on that date. Though, I had taken day off from office for studying for the exam scheduled for 16th.

9. That the harassing attitude adopted by Reliance Company was totally unacceptable and I served the Reliance Company with a legal notice for the refund of the Data Card cost paid and further for putting an end to the issue of any further bills and/or reminders. Also desist from making any disconnections for unreasonable cause with a aim to harass me.

Result: Thanks to legalSolutions.in, the Reliance Infocomm agreed in January 2009 to reverse the charges, i.e. no outstanding remains on account of the above mentioned disconnected phone number.

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