Name…: Raghuveer
City..: Hyderabad
Subject: Washing Machine Repair / replacement

Sir, I have purchased Godrej 800GDS Washing Machine on 01/08/2006 and taken
Annual Maintainace Contract in 2008 for 3 years. In february 5, 2010 I gave
a complaint that wash selector is not working properly. The technician came
& inspected & told me that total wash selector system has to be replaced and
it will take time. In meantime 2/3 technicians came & gone without doing
anything. ON 25th March 2010, I was told that Godrej has stopped
manufacturing GDS800 and spare parts will not be available. Mr. Santosh of
Godrej has asked me to purchase another Godrej machine. He told me that
Godrej will give 30% discount (dealership price) on new machine. He refused
to tell/show me correct dealership price. One Mr.Pushkar of Godrej promised
me to return total AMC money on phone but refused to put it on paper or
email.
I have purchased GDS800 W/M keeping service of 8-10 yrs in mind. I am asking
Godrej to replace my machine with anyother model or repair the same. What
action can I take in this case. Pls advice and tell me how to proceed.

Name…: Anubhav Parihar
City..: delhi
Subject: Reliance communication brodband service illegally charging me and mentally,financially torturing

Respected sir,

My name is Anubhav and I am living in Delhi. I have purchased the reliance
broadband data card prepaid connection on 31.3.2010 and the number is
9311324976 and I recharged with Rs.715 and got 1024 mega bytes. Yesterday
when I was using at 5 : 40 pm to 6:32 pm they charge me near about 22 mega
bytes and when I check my balance it was 1002 mega bytes and again I start
browsing at 8:35 pm the balance was 997 mega bytes it means reliance have
again charge me 5 mega bytes and the balance was 992 mega bytes after that
when I again start surfing at 8:35 pm to 8:44 pm they charge me 45 mega
bytes and the balance was 947 mega bytes after that I have given call to
reliance broadband customer care and I have communicated to Customer care
Executive Mr. vikas and their Team Leader Mr. Akash and today I
have communicated to Mr. Azhar rumani and Mr. Amrit Singh they have not
given me the service they are telling me to wait some time and they have
forwarded a mail ( escalate )to their consult team by Mr. vikas.

They are mentally, financially torturing me for their service they are not
able to give me a proper service and I want a good service from reliance and
I want my mega bytes back which was illegally charged by Reliance
communication Mumbai.

Please register a consumer complaint against reliance communication Mumbai.

Waiting for positive Response

Warm regards

Name…: Rajnish Joshi
City..: Pratapgarh

Subject: Booked vehicle delivered late & Diffrent

Dear Sir,

I have booked maruti ecco colour black from Bhatia & co Chittorgarh through
their branch office pratapgarh(Raj)on 25th Jan 2010. before booking they
commited deliver the vehicle within 15 days.but I waited till next month but
they didnt delivered after one month they forced me to take white color
which I have denied then they commited they will deliver within 10 days I
have taken loan to quick delivery & got DD from bank. after another one
month has gone & after several calls & complaint to maruti website they
forced me to take gray color if I am in hurry or I have to wait agin 1 month
more. during this period price hiked by 6500 Rs & 4000 Rs tax also & my
vehicle cost increased by Rs 11000 approx.they never informed me about that
& after delivery they asked for money. This 11000/- extra burden on me due
to dealer & maruti delay.Can I file case against them.

Name…: navjot singh
City..: jalandhar

Subject: mobile replace

hi ..i m navjot singh
i bought a mobile of videocon on 24-03-10
after day today i felt there is a problem in its keypad..i went to service
centre ..they given me DOA certification then i went to showroom but product
was not available there..service man said he will arranage product on 29
..when i went there on 29-03-10 product was not there..he said u hve to wait
for 1 or days …now i want to shop on 1..but set is not available..he again
said wait for 2 days but on 2 in morning call of showroom person came he
said u hve to wait for atleast 7days…
now sir i want my money back because it s too much..
.
but sould i do?
reply as early as possible ..please

Name…: Kshitiz M Jadhav
City..: Dombivli

Subject: wrong billing by Tata Indicom

My residential address hails from District: Thane, City: Dombivli. I m
facing problems with the billing structure of Tata Indicom as I m a postpaid
client to them. Pls guide.

Name…: Felicia Sams
City..: Atlanta

Subject: Internet Marketing

We are interested to increase traffic to your website, please get back to us
in order to discuss the possibility in further detail.

Name…: S. H. Pitkar Orthotools
City..: Pune

Subject: Bill Requried

Dear Sir,

Please Give me contact no. in Pimpri Chinchwad Area for more inforamtion

Name…: Rajesh Kurup
City..: Delhi

Subject: Unjustified charges by SBI credit card after 7 yrs

Dear Sir,
Recently i have reced a bill from SBI charing me Rs. 13000/-. i strongly
feel that this is completely unjustified. My reason for saying so is
explained below.

I had applied and got my SBI credit card in 2003 on account of the
following:
1. I was promised that there will be no surcharge on fuel if used for
filling petrol at any petrol pump
2. I was also promised that there is no annual charge that will be
applicable for subscribing to the credit card.

I must also mention that i had 2 credit cards then which were lifetime free
credit card, and it no way made sense to me to every subscribe to a credit
card that has annual charges.

However on receipt of my first bill itself i realized that both the promises
made by the credit card saleperson were not true. Thus i discontinued using
the credit card. Subsequently in 2005 they followed up for the payment and
stated that all outstanding will be settled if i pay Rs. 2000/-. Since i had
used the card for one time fuel filling for Rs. 400/- which i should have
paid i calculated the normal interest applicable on outstanding of the
unpaid amount as prevalent then and paid Rs. 1500/- towards the closure.

My main mistake being i had subscribed to this credit card on the false
promise of the sales person and had used it for expense of Rs. 400/- before
i got my first bill. I had also written to the center manager of GE-SBI
credit card then on 24th June 2005 explaining that the non-payment till then
was on account of the credit card sales parsons false promise. Thus i will
not be paying any further money beyond what has been paid. i.e. the credit
card annual charges and interest on the same will not be paid. However, the
expense i had made on the card which is Rs. 400 and the interest on it will
be paid. (this worked out to less than Rs. 1500/-). the same was paid vide
cheque no. 671880 dt. 24/06/05. drawn on ICICI bank.

The payment and interaction done while paying Rs. 1500/- was with one of the
GE-SBI credit card employee named “Rinju Abraham” and the money was
collected by their DSA by the name of Praveen

Now in 2010 i get a 2nd letter from them stating that i owe them around
Rs.13000/-. From 2005 to now there has not been a single follow-up
communication on this from the bank, nor a reply to my letter to the center
manager.

The banks sense of irresponsibility is appalling considering the following:
1. False promise by the bank’s sales person to lure customers
2. Lack of service orientation in resolving customer problems in timely
manner. (from my last interaction in 2005 till date there has been no
communication from the bank on resolving this matter)
3. In-adequate sense of responsibility for any follow-up or reply to my
letter dt. 24th june 2005 to the center manager
4. Un fair internal process & systems that is oriented towards earning
un-due money from customers who have been duped by sales persons of their
own bank/ associates of the bank.

Please do advice if i am justified in asking the bank to correct their
internal records and not harass me any further for the money. If i am
justified in doing so, please advice me what actions should i take to
protect my consumer right.

My SBI credit card no. then was 0004006661057700762.

Many thanks and warm regards,
Rajesh Kurup

Name…: JYOTI KUMAR
City..: Hajipur

Subject: Second Hand Bike case

Sir, My father bought a third hand bike from a person. He gave us the Owner
Book but did not gave us Sale letter. It has been 4 months now and he keeps
on telling lie. Now I want to file a case against him. We have a document on
which he has written the amount in which we bought the bike and it is duly
signed by him and my father as well as two witness. I want to know can we
file it in consumer court. Please, suggest and reply. The matter is very
tensed now.

Name…: vikas Jariyal
City..: Mohali

Subject: Complaint against District Transport Officer Mohali

Hi,

In the month of Sept,09 my vehicle # CH03H 6034 MARUTI 800)was challaned due
to seat belt, within the given timelines I went to DTO office Phase – 1,
Mohali, Punjab for the clearence of my challan. After several visits I was
informed that my car RC has been lost by the DTO people. The officer gave me
a time of 15 days for the reissuance of my RC but till time the DTO
authority is hindering the matter and not entertaining my complaint. every
time they issue me a slip for RC transfer, so that I cant get challaned
again. Now its around 6 months, but no one is ready to give me a answer and
solve my problem.
Pls help

Name…: Prashant Panjwani
City..: Mumbai

Subject: Defected Product

Hi,
This is regarding the sofa set I bought from the one of the custom furniture
shops.The sofas provided were not as per agreed terms.
The cushion provided were small whereas larger size was fixed and that too
with different clothing.
There were also defects in stitching where many small pieces of cloths used
making it look awful.
Upon many requests the shopowner finally said no to fulfil any of the
demands.
Please advice the suitable recourse to this.

Name…: vishnu bhagwan aggarwal
City..: panipat

Subject: case against state bank of india

resp all,
i am a senior citizen.iam residing in panpat haryana.i have a
pension account in sbi model town panipat and my bank branch code is
02421.today i go to my branch to take the pension slip of year 2009-2010.now
what happens is when i call them to gave my pension slip they said to me is
unbelivable that (itni jaldi kya padi hai tujhe samay aane par mil
jayegi).now tell me what can i do.i have called there customer care again no
response.

Name…: sudhanshu sharma
City..: New Delhi

Subject: Non Compiance of Hitachi AC service Deptt.

A request for servicing my AC(under warranty period) was put to Hitachi call
Center on 26th of March 2010. the customer care executive registered my
request under the request No. 096100306563. even after repeated requests
thereafter, my AC has not been serviced yet, and it has been more than 25
days since the initial request was made.on 07/04/2010, I had a talk again
with a Senior Servicing Official of Hitachi Mr. Mohan Narayan who promised
me a service within 24 Hrs. But still the request has not been met. I have
been making hundreds of calls to their call center as well as their
franchisees, still no result. i feel mentally harrassed and cheated. kindly
guide me on that.

Name…: Syed Abid Ali
City..: Jaipur

Subject: Cheating by Relaince Money online Commodity A/c.

Dear Sir,
In the Jaipur city The Reliance Money Trading & Commodity a/c Company at
Green House in Jaipur is doing cheating with the Customers.

They told at first that your Trading & Commodity a/c is full free & with
this, there is No any brokerage charges for 3 Month for any Transaction of
Money.

But they are doing cheating openly.. They are taking 6000/- of Rs. on behalf
the Margin Money. After that they… speak.. that the 6000/- is the Advance
brokerage.

Pls. take action.

Pls. Sir, Do something in the Customer Favor.
Pls. solve out the matter.

kind regards

Name…: Abha Agarwal
City..: Delhi

Subject: DND Services by Airtel

Hi,

My concern is regarding the services provided by my mobile operator, Airtel.
I had registered for the Do not Disturb category two years ago and I am
still receiving several promotional messages on a daily basis.

I had complained to them 3-4 times verbally, but after getting no proper
resolution, I had written to them about the problem. They wanted me to give
them a list of the messages I had received. After sending it to them, the
only thing they did was to message me 15-16 times that they have warned the
person/network which had sent the messages.

I pursued the matter twice more, the same procedure was follwed, and now I
am unsure as to what to do. I receive at least 5 messages daily. and it has
begun to affect my work schedule drastically.

Please advise, if I can get my complaint addressed through the consumer
courts. Thank you.

Name…: santosh s bhatkar
City..: kharghar

Subject: disbursement of home loan

in this matter bank had already saction my loan but they didnt disbursed
loan on my u/costruction property,they are given the reason builder demanded
more amount and acording to their survey valluation of property has not
match with demanded amount but other banker had already disbursed amount of
other customer
so please give me the legal advice in this case because builder is aiso
charged interest on balanced amount as per aggrement

Name…: Krishnaraj
City..: cochin

Subject: tele marketing

Sir,
Is telephonic concent legal to sell a product, without written concent.

Name…: Sanjay Dutt Sharma
City..: Jalesar

Subject: defficency in goods

I purchased a Thump Up 300 Ml and i saw that there was a plastic inside the
bottle.
what is the remedy

Name…: Sasank Patro
City..: Hyderabad

Subject: Insurance policy refund

Dear Sir,

I am Sasank Sekhar Patro a consumer of Max New york life Insurance. I had 2
ULIP policies continued since last 5 years and I surrendered on Feb 17th
2010 along with the NEFT formalities and I am still waiting for the payment.

I called to the customer care and found out that my NEFT details are missing
and not updated in the system of Max. So, they have issued a cheque which is
travelling all the world other than me.

I registered a complain on 22nd March, service ticket No. 2188095, which is
still in open status. No SLA applicable to resolve the issue. Today I got
the mail id of the CEO and Chirman and I sent a detailed mail to them and
the kind of response I was getting from the officials. With in 4 hours I got
a call from the CEO’s office conveying the similar message like the Customer
Service “we understand your problem and we will immediately look into the
matter and make sure that you get the payment”. I felt it is illogical to
say this after making a customer suffer for so long and not paying the
service in time which was in fact in badly need time. For that I became a
defaulter in paying my final amount for my House and the House owner is
charging me 3 lakhs more to pay to get my house occupancy.

The max new york person is confirming to my money what I am supposed to get
but I lost the chance to pay my builder the balance. due to that I have to
pay a compensation of 3 lakhs to get my house key.

Kindly suggest how I can take this case further and I want Max new york to
compensate for their fault.

Name…: Birendra Singh
City..: New Delhi

Subject: Got the defected bike and now no one is listening to me to get the bike replaced.

Dear sir, This is Birendra Singh and I purchased the bike royal enfield
thunder bird twin spark from south delhi motors which is there in kalkaji,
they sold me the bike promising so many things that they are not fulfilling
now such as, nothing will happen to the bike and if it does than they will
be there to help me out and now they dont even answer the phone call.

Day 2 – self start stopped working.

Day 4 – went to there service center, found that the battery got a fault,
they sent me to EXIDE to get the battery changed, when I purchased the bike
from them why they just dont change it for me, why they have sent me to the
exide office. Till date I didnt get the battery in the bike, I called EXIDE
and south delhi motors for more than 20 times in the last month but no
answer.

Day 7 – Silencer got off the engine and fell down on road, there was no
accident I didn’t even ride my bike above 70km/s even on the highway NH-8,
it was all happened because of the pathetic service done by there service
center people. I told them that there was something wrong with the bike but
no one listened to me. I even filled the customer feedback form and I am
sure that never reached to you or to any higher authority. When I complained
about this issue that how come the silencer just fell down and get off the
engine without any accident, the owner of the showroom Mr. Naveen told me
that “ACTUALLY YOU ARE PURCHASING THE ROYAL ENFIELD BIKE FOR THE FIRST TIME
IN LIFE, THIS THIING HAPPENS WITH ROYAL ENFIELD AS THIS IS VERY HEAVY BIKE
AND THIS IS ALL THE NATURAL FAULTS THAT IS VERY LIKELY TO HAPPEN WITH THIS
BIKE”. Now let me tell you people buy royal enfield bike just because of its
stability and its strength and the believe that nothing will happen to this
bike of this sought like silencer is getting of the engine and felling on
the road, if this is the case I am sure the company would not be able to get
the name and positiion as it has got in the market now.

Day 11 – there was a leakage in the petrol tank and gear paddle fell out of
the engine this time and the electric start fuse was fused, they told me
that these all things are possible with this royal enfield and mentioned the
same thing again that is, “you have purchased royal enfield for the first
time, so you dont know how to maintain it”, with an abusive word, I want
anyone from your department to call me, I will tell you the way of the owner
of south delhi motors dealed me.

Day 15 – I asked if I get the no. that I have choosen ie. 6777 when I was
purchasing the bike and they promised me that you will get the same no. and
this was the first condition I purchased the bike from them, as they
promised me that they would provide me that no. I have an eye witness for
that and have all the conversation recorded in my phone. They told me that
the no. that I have choosen ie. 6777 has being alloted to some one else, but
they convinced me that they will ask me for any other choise of no. if I
would need. I never received the call after 5 days when I called them back
they told me that because of there tax issue they have sent that file and
get the no. for me something like 7167, that I dont want at all, I put my
condition forward before purchasing the bike, that I need the no. on the
bike of my choise and they said that they will provide the no. for me at any
cost.

And after that time whenever I call them they dont answer the phone call,
Mr. NAVEEN the owner of the showroom shouted at me, and hung up the phone,
Arvind shukla an employee working in there showroom abused me. Before that
when I tried to get the no. for the owner, the staff didnt give me any no.,
they just took me for the ride, people purchase royal enfield because of its
strength, its stability and thats the thing which is not there in that bike
that has been sold to me and above all they are pressuring me to take that
no. forceabely…

I want my money back or want the replacement of the bike, I dont want the
bike to be fixed and to be repaired as if in the begining when it is in the
guarantee period it has got so many faults, after all the 4 services done, I
will be at no where, as when the showroom people are not listening to me
now, after an year they will not listen to me at all.
I just wanted to get the money back to the replacement of the bike with the
new thunderbird twinspark, else I will left with no other option other than
going to the consumer court as I have got the job cards that has every thing
mention on it, that shows what are all the problems I have faced from the
day 4 the day when I got my bike’s first service, and even now it just 1
month ago, and the condition of the bike, petrol tank is licking, gear
paddle tucks in between and so many other issues are there, I am noting
going to get everything repaired, so please help me out.

Please help me out

Name…: Rakesh Kumar
City..: Delhi

Subject: Reliance broadband plan change automatically and they are not taking responsibility.

i have broadband+ datacard 9310834913. the plan suddenly changed and when i
received the bill by email it was too much. when i go to reliance world then
told me. This plan changed on your request. But i never called to reliance
consumer executive to change plane. But now reliance not taking the
responsibility for this. So kindly tell me what step should i take for
justice.

Name…: ANUP
City..: HYDERABAD

Subject: COMPLAINT AGAINST RELIANCE DIGITAL

Hi,

I bought a Air cooler from Reliance and it was delivered broken. We been
trying for 6 days to get this cooler replaced or refunded all we got from
the company was irresponsible response and highly unprofessional behavior.

Currently I am very frustrated and just want to get my money back. I would
also want to ensure that others don’t go thru the same experience, can you
help me understand how consumer court can help me accomplish this?

Name…: Shantanu Paul
City..: Howrah, West Bengal

Subject: Problem with Bharti Airtel Limited postpaid connection

Sir/Madam,
This complain is against Bharti Airtel Limited from whom I tool a Airtel
Postpaid Connection (ph.no.:9748060376) on 30/05/2008 with an Airtel dongle
to use internet in my computer from Trishul Enterprises, Salt Lake Showroom,
Kolkata with a monthly plan of Rs.350/- with taxes comes to Rs.393/-. From
the 1st month bill the problem started when I got a value added charges of
Rs.30/- extra for which I didn’t know about. I visited Airtel’s City Centre
Outlet, Kolkata where they made a correction and I paid the bill accordingly
and they assured me to get corrected bill from next month. Next month again
the same thing happened. This continued every month when I had to visit
their outlets and repeat the same procedure before paying the bill and
return with a assurance to get the correction from next month.. But nothing
happned till I got fed-up and decided to discontinue the connection and sent
an e-mail for discontinuation on 30 Sep. 2008 for whose confirmation e-mail
I got on the same date. According to the e-mail I got, it was informed that
the current credit balance was Rs.417.12 and the unbilled usage as on 30 Sep
2008 was Rs.120/- and I have to clear the dues and my connection stopped
working. In reply to that I called on the customer care and asked for a
corrected and final bill (as the bill contained the disputed amount for
which I had to make correction since I took the connection) so that I can
make the payment. After that I didn’t got any correspondance from their end
since I got a bill dated 12 Dec 2008 with an amount of Rs.1498.96 for which
I again complained that how bill goes on for a disconnected connection, but
no action taken and another bill was sent to me on 12 Jan 2009 with an
amount of Rs.1530.42 for which I once again complained with again no
solution. After that I communicated a few times about the issue but nothing
happened. Then in the month of January 2009 I got a letter from their end
(letter dated 08/01/2009) about the due status and I was asked to contact
for clarification to Mr. Joydeep Pathak (9831579659). I called him and told
the entire matter and he assured me that he will get back to me in two days,
but that two days never passed till date. Again another letter from their
end came in the month of February 2009 (letter dated 09/02/2009) about the
due status (this time the amount changed, previously it was Rs.1498.96, this
time it was Rs.1530.42) and the contact person for clarification also
changed, this time it was Mr.Rahul Banerjee (9831579589 / 9831579599). So, I
called him at the number mentioned and told the whole story and he also said
me that he will get back to me in two days… But the two days after ..never
came… Since then no written communcation took place. But I got some verbal
communication from their end about the bill, for which every time I
complained to send me a revised bill, but nothing came to me. Then on 02
April 2010 I got a legal notice from their end stating me to appear at Lok
Adalat for a settlement of Rs.1527.78 as due. (Please point the
contradictory amount figures in the correspondances). Another interesting
thing happened in this time frame is that both the letters and the legal
notice came to a different/wrong address which is actually the next house to
where I live, so my neighbours read my name and came to me and delivered the
same, but thier billing address i.e. the bills came in my address only (i.e.
the correct address), how this happens I don’t know. After I got the legal
notice on 2nd April 2010 I called their office from where they forwarded me
to the person who was looking after their legal matters and he asked me
about all and he gave his e-mail id and asked me to tell him the whole story
which I sent him the same date and confirmed the receipt over phone and
asked for the feedback which he assured me to give me after two days i.e. on
5 April 2010, but as earlier no reply, I once again called him, in reply he
said that he has sent the matter to the company and he will get back to me
as soon as he get the status from the company but he didn’t mentioned any
date this time. After that I sent two reminders over e-mail (one on 7 April
2010 and another one on 15 April 2010) but till date no response. On calling
him on 17 April 2010 he said that he is still waiting for the reply from the
company to give me the feedback. The appearing date as per the legal notice
is on 24 April 2010 at Lok Adalat. I am getting quite worried what is going
upto.
Under all this situation and the trouble I had to face since I took the
connection, the company and its people never regreted, instead I felt quite
insulting that without proper investigation about the matter the company
sent a legal notice to me.
Hence I pray for a proper solution and suggestion that what can I do in this
matter and get rid of this harrassment. Hope for getting a solution.

Name…: Sarath
City..: Thrissur

Subject: legal advice in a cheating case by a Vehicle authorized dealer

I am looking for a legal advice in a cheating case by a Vehicle authorized
dealer. It is being observed that the same test vehicle which shown to us
before the purchase is being handed over after making necessary
polish/coating and other things to feel the vehicle new. I am planning to
lodge a complaint in Consumer Court and please advice the proceeding for
Justice in the cheating case.
The vehicle dealer was directly involved in selling the vehicle and I also
want to know whether I can involve the manufacturer as a party in the
complaint.

Name…: Jithesh
City..: Bangalore

Subject: DG Set Compliant

We have purchased one DG (Generator set ) from a company. The DG set is
having repairing frequently.Now the warranty is over, but the engineers who
have inspected the same is insisting that it is due to manufacturing defect.
We have infirmed the manufacturer for replace ment of the same, but he has
not agreed for that.Now we are planning to go for Consumer Forum against the
manufacturer. We want to get the DG Set replacement from the manufacturer.

We want to know whether a Pvt Company will come under the perview of
consumer.

The value of the machine is Rs 60 Lakhs.

Name…: kushal vig
City..: new delhi

Subject: ONLINE COMPUTER SERVICES REFUSE TO PAY BACK MONEY

Respected Sir,
I had given my laptop for repair/replacement of the mother board to online
computer services,uttam nagar,new delhi. they hav taken the bill amount from
me and given me the laptop back with one year warranty of the motherboard.
The very first day as i was using the laptop the same problem has occured
and they are not returning the money and use foul language when i call them.
wat can i do Sir

Name…: Gauri Chakrabarti
City..: Kolkata

Subject: Such malpractices by ICICI Prudential Life Insurance Co Ltd should not be allowed to continue and exemplary punishment must be given to stop such subtle way of ruining ordinary citizen’s life

I, Ms Gauri Chakrabarti (56 years old lady school teacher living alone, who
will be retiring soon), was persuaded by a person, named Mr. Amit Gupta
(claimed to be the representative of ICICI Prudential Life Insurance Co Ltd;
later on it was found that he was operating on behalf of someone else named
Jayati Ghosh), to invest almost the full amount of my life’s savings in
the “LifeTime Super Pension Schemes” of ICICI Prudential Life Insurance
Co. Ltd, under false assurance of giving an assured annual return of around
20 % p.a. To convince me of his false promise of assured returns under these
plans, he made a small drama to give it in writing in the official pads of
ICICI Prudential Life Insurance Co Ltd. But later on, on the pretext that he
had forgotten to bring the correct pad and the official seal, the
certificate was not issued by him. The drama enacted by him was so
convincing that I thoroughly believed in the tall claims made and fell into
his evil design. Being a simple lady, I believed in the assurances (as the
name of ICICI Prudential Life Insurance Co Ltd was involved) that “I will
be guided at all time to come” regarding when to switch over to different
schemes and how to switch over”. Incidentally, I did neither have any
computer access then nor I was competent enough to do such thing of my own.
These points were clearly explained to him.

I submit below the relevant details of my payments for your kind needful
reference.

1. Name of the Insurance Company (for all the three policies): ICICI
Prudential Life Insurance Co. Ltd.
2. Policy name: LifeTime Super Pension: Policy Number: 05119867; Payment @
Rs. 1,00,000 by cheques on 11/04/2007; 23/04/2008 and 19/10/2009
respectively (total payment made so far is Rs. 3,00,000.).
3. Policy name: LifeTime Super Pension: Policy Number: 04892495; Payment @
Rs. 1,00,000 by cheques on 22/03/2007; 23/04/2008 and 9/10/2009 respectively
(total payment made so far is Rs. 3,00,000.).
4. Policy name: LifeTime Super Pension: Policy Number: 04892500; Payment @
Rs. 1,00,000 by cheques on xx/04/2007; 18/04/2008 and 09/10/2009
respectively (total payment made so far is Rs. 3,00,000.).
5. Name of the customer: Ms. Gauri Chakrabarti.
6. Postal address of the Customer: P-116, C I T Scheme-VI M; Kankurgachi;
Kolktata-700054.
7. Contact Phone: 09836123005/09874128879. Land Phone: 03323203113.
As I completely believed him, I did not keep track of the development of the
respective policies. But when reports of losses started pouring in, I tried
to contact the representative for help. Unfortunately, only then it is was
reported by the local Kankurgachi Office of ICICI Prudential Life Insurance
Co Ltd that the concerned representative had left the so called
“adviser-ship” and his service will be no longer available. Not only
that, ICICI Prudential Life Insurance Co. Ltd refused to appoint any new
adviser as a replacement of the original one and also expressed their
inability to help or advise me in any way to mitigate my mounting losses.
Because of the noncooperation from ICICI Prudential Life Insurance Co. Ltd,
I continued to suffer and accumulated losses continued to rise.
My story of agony was still not complete. Even when I was almost ruined and
literally begging the local Kankurgachi Office of ICICI Prudential Life
Insurance Co Ltd to help me in arresting the gradual erosion of at least my
principal amounts, there were some sharks (patronized by the officials of
local Kankurgachi Office of ICICI Prudential Life Insurance Co Ltd) waiting
to suck more blood out of me. One of them was Mr. Tarak Garai, who
volunteered to help me to get out of the financial mess. He pretended to
have some extra ordinary influence in the head office and assured me of
making up all losses only if I invest some more amounts in another plan of
ICICI Prudential Life Insurance Co Ltd. That is how I was literally
blackmailed in invest in the LifeStage Pension Plan (No. 10418708) even
after such heavy financial losses. This is sheer cheating and can never take
place without the active connivance of the top officials of the local office
of ICICI Prudential Life Insurance Co Ltd.
The crux of the problem lies in the lopsided conditions imposed in the terms
of the “LifeTime Super Pension and other such schemes”, which says that
the customer must deposit the annual premium at least for three consecutive
years, irrespective of whether the concerned adviser has left the
organization (ICICI Prudential Life Insurance Co. Ltd) or not and whether
any advice or help is forthcoming from them or not. The term is completely
one-sided because the customer cannot stop payment (before at least three
consecutive payments have been made) even if huge loss is mounting up
because of “no-help” from ICICI Prudential Life Insurance Co. Ltd.
As on date, the total value of all the three funds is only around Rs.
7,20,000 (as per the statements of ICICI Prudential Life Insurance Co. Ltd)
against my total payment of Rs. 9,00,000 over the last three years. Thus I
have suffered, as on date, a loss of about Rs. 1,80,000 considering only the
principal amounts (taking the normal bank interest rate the loss will be
much more) and it is feared that this may mount further. I have written
several letters to various offices of ICICI Prudential Life Insurance Co.
Ltd, made numerous personal visits to the local office of ICICI Prudential
Life Insurance Co. Ltd, but in vain. No appropriate answer has been so far
received from either the head office or local office ICICI Prudential Life
Insurance Co. Ltd and no advice has been suggested regarding “how to
mitigate the huge financial losses”.
I do not know how my I’ll meet the expenditures for normal living after
retirement. My life has literally been ruined because of such irresponsible
acts on the part of ICICI Prudential Life Insurance Co Ltd. It is my strong
feeling that such malpractices by ICICI Prudential Life Insurance Co Ltd
should not be allowed to continue even for a day and exemplary punishment
must be given to stop such subtle way of ruining ordinary citizen’s life.
I have already written to IRDA, Ombudsman, SEBI and other related
authorities for redressal of my grievance, but till date, to my knowledge,
no action has be taken.
As this stage I pray to you to please intervene and do the needful for
redressal of my grievances. I must be saved from the mounting losses.
Expecting your urgent considerate action and thanking you,

Name…: ATUL DEDHIA
City..: MUMBAI

Subject: Reliance CDMA, excess bill on international roaming.

Dear Sirs,

My mobile no is 09324403389. I am using this no since inception of Reliance
services. So far I had my set of problems, but they were all resolved.
However my luck ran out recently.
the story goes this way,
I was going to visit UK, for my business trip on 15th Feb 2010. I called
*333 to resume my international roaming services on 11th Feb. They told me
it will be done within 24 hrs. Nothing happened. I called again to reconfirm
if they have activated my services on 12th Feb, they told me it will be done
shortly, then they called on 13th and told me to visit nearest Web world to
get the International roaming activated. on 13th I visited Borivali Web
world, they told me to return my RUIM card, and get another fresh SIM. They
gave reason that the SIM series was obsolete and I could face problems and
my roaming may not get activated. I returned the SIM, they did not have
fresh SIM. They asked me to go to Kandivali Web world ( Thakur complex) to
get the SIM. Next day on 14th Feb I went there and received the new SIM (
apx 11.00 in morning) along with the starter kit and world roaming list. I
asked for the charges applying while roaming and they gave a printout, which
mentioned the charges.
My roaming services did not get activated. I went to UK on 15th, Till
10.00 in morning INDIA time, my International Roaming was not activated.
Finally late night in UK, my roaming was activated. I used my mobile and
made calls throughout my trip.
I received an SMS on Saturday 20th Feb 2010 early morning to pay 8600+ ( I
do not recollect exact sum) to enjoy the services. I forwarded that SMS to
my office in INDIA to make the payment. They did that on Monday 22nd Feb.
But by that time, I had returned and my outgoing was deactivated. I called
*222 on 22nd Feb. and they told me my usage was high and I should pay Rs.
15,674.28. I asked for the invoice or the computation of charges, but they
could not provide. They said the system was very busy and they can not view
my invoice data. I should call after sometime. I called again, but system
was still very busy and they still could not view my data. same story on
23rd.

1) 22nd Feb, *222 the system was very busy and they can not view my invoice
data
2) 23rd Feb, *222the system was very busy and they can not view my invoice
data
3) 24th Feb, SMS pay Rs. 17354.62, when called *333the system was very busy
and they can not view my invoice data. I was very confused, why there are
several different figures about my usage and why they cannot give answer
when I call them.
4) 24th Feb, Web express, SV Road, near Kora Kendra Flyover. They told I had
a Rs. 9,000.00 credited to my account and there were no unpaid bills. asked
to TEMPORARLY DISACTIVATE INTERNATIONAL ROAMING, told that it will be done
within 3hrs.
5) 24th Feb, services activated for 1 hr. Again deactivated
6) 25th Feb, *333the system was very busy and they can not view my invoice
data
7) 26th Feb, called *222, *333, services activated for 1 hr. Again
deactivated. Asked if the International roaming was still active, they
confirmed the international roaming was deactivated.
March 4th, 2010. Visited Borivali web world. Told my invoice was not
visible and connected me to *336. The person on the phone told me, my
outstanding amount was Rs. 25,334.72. When asked to give me the copy of
invoice, they could not give. Asked me to wait till 5th March , which was
next day.
9) 5th March 2010. Called *222, My invoice amount was Rs. 23,479.36. My
interaction ID was 1663845209, asked to send the invoice on the e-mail.
10) 6th March 2010, received the invoice on e-mail, My invoice amount was
Rs. 32296.83, on scrutiny found that the call rates from UK were very high
and were not which were given to me before I went.
11) 9th March went to Borivali web world, lodged the complaint request ID
121288379, asked to wait for 2 more days to get resolution.
12) March 12th, I have no intimation on the status of my query. called *222,
after transferring my call to several depts., I was told that my complaint
was found invalid and SMS to the same effect was sent to me. When asked when
the SMS was sent, no details were provided.

13) called *222 again, spoke to Satyajit and told him the whole episode. he
promised me to call within 5 minutes, since he was not able to find/open my
invoice on the system. But he never called back.

I made the complaint to
customercare@relianceada.com,serviceassurancecell@relianceada.com and
RCOMNodalOfficer.Mumbai@relianceada.com, I sent them my invoice, and other
relevant and related information regarding International roaming, tariffs
etc which was available and published on their website and confirmed by
Reliance web world Kandivali (Thakur Complex) and Borivali. I also sent them
the link where this data was available so that they can verify its
authenticity.

http://www.rcom.co.in/Rcom/personal/postpaid/roaming_cdma.html

Then I was asked to meet nodal officer at BKC on 17th Mar 2010.
On inspection of the invoice I found that the tariff or the rates which were
charged to me were not the same which had been confirmed as above.

Please note that I haave made a payment of Rs. 1000/- cash on 14/02/2010,
receipt no S158667254. I have also made a payment of Rs. 9000/- towards my
usage on 22/02/2010 wide cheque no 103644 drawn on Bank of India, Malad(w)
Branch.

I met one Mr. Sailesh Asarpotaand explained my plight. He acknowledge that
there was some error in the invoice and he would make me correct charges
byfollowing Tuesday which was 23rd Mar 2010.However nothing happened till
31st Mar. I sent them the mail again but nothing happened. I tried calling
them on the tel no available on the invoice ,they could not be contacted.so
far they have not responded me and my mobile continiues to be disconected.

You will understand that in spite of paying on time my services were
deactivated,

can you guide me what should be done in this case ?
ATUL DEDHIA

Name…: SIDDHARTH SAR
City..: MUMBAI

Subject: Harshment by Bank on Loan account

I ve asked for a Bank NOC for my CAR loan with M/.s Reliance consumer
finance. They are not taking any actions for last 3 weeks.All my transfer
plan has been paralised because , I m not able to shift my Car . RTO,
office need Bank NOC to issue NOC

Name…: Anitha
City..: Chennai

Subject: Ladies Hostel problem

Hi,

Hostel is run by Lakshmi Nataraj. They collect rent Rs 5000 and advance
10000. While joining they didnt impose any rule for vacating the hostel. But
now when people are willing to vacate , they are not returning the advance
properly. They are using filthy language and insult the girls living there.
The girls living their are not able to defend themselves. Being Ladies
Hostel there is no privacy for gals. Natraj(Lakshmi’s Husband) always comes
to the living room without intimation and tries to flirt. They are not
willing to give the advance amount. If we question them, they ask us to
vacate the hostel immediately. The rent 5000 is inclusive of food – 3 times
but they dont provide that properly. If any concerns are raised against this
, they shout like hell and ask us to vacate without giving advance. This
hostel doesnt have license. The way lakshmi shots , it creates nuissance to
houses near by. They are insulting our parents also.We are hesistant to
lodge a complaint in Police station.
Hostel Address –
No 16, 2nd lane,
Venkateshware Nagar,
Velachery, Chennai – 600042
Cell – 9377020366/9677030366

Name…: Harsh Verma
City..: Delhi

Subject: Poor Quality and After Sales service of Spice Mobile Phones

Dear Sir,

I had purchased a spice mobile phone Model No M5252n from M/S Mobile store
kamla nagar outlet on 24-Jan-2010. After using it hardly for 2 months its
key (Top-LHS) stopped working or works only after pressing too hard. I had
submitted my phone to M/s Hotspot Retials,Tagore Garden on 28.3.10 for
servicing.I have visited ther 4 times but there is no sign of my mobile
phone after 26 days.I have also written about this to the concerned company
but they are not able to do the needful. Pls guide me for the same.

Name…: Albert J Moses
City..: Mumbai

Subject: Mahanagar Gas Ltd

Dear Sir,

We need your help to solve the Mahanagar Gas Limited bill’s, which is not
correct and they have billed us very higher side.

We appreciate your great help in this regard’s.

Name…: arun kumar
City..: delhi

Subject: defective computer

I PURCHASED A H.C.L.DESKTOP COMPUTER ON 09-01-10 FROM SANDEEP MARKETING
,UTTAM NAGAR,NEW DELHI-59. BUT FROM THE FIRST DAY OF IT’S IT IS NOT WORKING
PROPERLY. IT SHUTDOWN AUTOMATICLY WITHIN 10 TO 15 MINUTES OF START.I
INFORMED THE SELLER ABOUT IT,HE TOLD ME TO MAKE A COMPLAINT IN H.C.L.COMPANY
SAYING THAT HE IS ONLY SELLING COMPUTERS PACKED AND SUPLLIED BY THE
COMPANY.AFTER THAT I REGESTERED A COMPLAINT AT COMPANY’S SERVICE CENTER TO
REPLACE THE C.P.U.THEN H.C.L. ENGINEER VISITED AND DECLARED THAT THERE IS A
HARDWARE PROBLEM IN THE C.P.U. SO I REQUESTED THE COMPANY THROUGH E-MAIL TO
REPLACE THE DEFECTIVE C.P.U. SOLD BY THEIR DEALER BECAUSE IT IS DEFECTIVE
FROM THE TIME OF SALE.BUT COMPANY SAYS THAT THEY WILL ONLY REPAIR THE SAME
C.P.U.INSPITE OF REPLACEMENT.

Name…: RAJBEER SINGH
City..: biran(churu)

Subject: complain against illegal medical practioner(fraud doctor)

Dear sir,

I would like to inform you and bring to your notice that a person
named DALIP SINGH s/o SHRI INDER SINGH RATHORE vill-BIRAN ,POST-BIRAN
,THANA-HAMIRWAS ,TEH -RAJGARH ,DISTT-CHURU ,RAJASTHAN PIN -331301.IS
PRACTISING ILLEGAL MEDICINE PROFFESION IN NEARBY VILLAGES INCLUDING
BIRAN.HE IS RUNNING CLINIC IN HIS HOUSE WHICH IS IN VILLAGE &SECOND IN
HIS agricultural FIELD WHERE HE RECENTLY BUILD HIS HOUSE AT
BIRAN-BHOJAN ROAD.HE IS NOT A QUALIFIED PERSON.HE IS ONLY NON METRIC
PASSED AND PRACTISING MEDICAL PRACTISE ILLEGALLY.AND PLAYING WITH INNOCENT
VILLAGE PATINT’S LIFE.HE HAS PURCHASED AN ILLEGAL MEDICAL CERTIFICATE
(FRAUD) FROM MEERUT(UP) IN RS 1000/-.

and i don’t know to whom to complain for quick action,so kidly help us and
give some suggestion.

THIS IS A SERIOUS MATTER AND I HOPE YOU WILL TAKE NECCESARY ACTION
AGAINST THIS KIND OF ACT.

Name…: Pragatheeswaran sivalingam
City..: Chennai

Subject: brodband service from Wireless service

I have registered for a Wireless broadband service by april 11. A
representative from service provider has collected a amount of Rs500/ as
deposit charge( non refundable) and installed all within a day. From the day
they provided the connection i am not able to connect with internet and i
have been raising complaints untill yesterday and its not resolved. Finally
they come with a point that there is no sufficient signal at our localaity
and as per my request they as ready to disconnect the service and to refund
that amount too. But i’m really feels desperated with the marketing world
around the common public who suffers a lot at most situation
as happened to me. please help me out to file a case against them and let me
know how much it will cost to go for against them.

Name…: rajbeer singh
City..: village biran district-churu rajasthan

Subject: illegal medical practioner(fraud doctor)

Dear sir,

I would like to inform you and bring to your notice that a person
named DALIP SINGH s/o SHRI INDER SINGH RATHORE vill-BIRAN ,POST-BIRAN
,THANA-HAMIRWAS ,TEH -RAJGARH ,DISTT-CHURU ,RAJASTHAN PIN -331301.IS
PRACTISING ILLEGAL MEDICINE PROFFESION IN NEARBY VILLAGES INCLUDING
BIRAN.HE IS RUNNING CLINIC IN HIS HOUSE WHICH IS IN VILLAGE &SECOND IN
HIS agricultural FIELD WHERE HE RECENTLY BUILD HIS HOUSE AT
BIRAN-BHOJAN ROAD.HE IS NOT A QUALIFIED PERSON.HE IS ONLY NON METRIC
PASSED AND PRACTISING MEDICAL PRACTISE ILLEGALLY.AND PLAYING WITH INNOCENT
VILLAGE PATINT’S LIFE.HE HAS PURCHASED AN ILLEGAL MEDICAL CERTIFICATE
(FRAUD) FROM MEERUT(UP) IN RS 1000/-.

THIS IS A SERIOUS MATTER AND I HOPE YOU WILL TAKE NECCESARY ACTION
AGAINST THIS KIND OF ACT.

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